TAL Admin TAL Admin

3 Common Issues with your Social Media

3 Common Problems and Solutions for Your Social Media

Posted on | by TAL Admin
Social Media, Uncategorized | , , , , ,

Preach it! Social media is first and foremost; what? Social! Second, it is layered and complex.

Often small businesses, companies, and brands jump online with great enthusiasm. They gather their product photos and service videos and fill in those ‘about’ sections. Then it’s on to writing captions, tweets, and figuring out what hashtags are for.

Social Media presence? Check!

 Everyday struggles and misunderstandings we often hear:

  1. “But I have 6,000+ followers; how come no one is coming into my store?”

Problem:
Generally, the first question is ‘How did you attain said followers?’
Then the next question is, ‘when was the last time you saw them engaging with your content?’ 

We often ask, ‘who is your target audience?’ And you can’t just say ‘people who want to come to my store.’

Worst case scenario:

  • You bought those followers.
  • They have never engaged with your content.
  • You don’t understand what a target audience is.

If this is you – you don’t have to feel embarrassed. You are not alone. These are widespread issues. 

Solution: Here is a metaphor for you. Imagine you drop by a networking party, and everyone there is on your follower list. The location is your business, whatever that may look like. People are all in the same room but gathered in groupings according to shared interests and for this scenario, let’s just say you only have 15 minutes to spend there. 

 Ask yourself:

  • Are my friends and family there? If not, have you invited them? – Invite your friends and family to like and follow your social media platforms. They can often be your biggest advocates!
  • Are people there because they want to be? Essentially are they being paid to be interested in you? This is why fake followers or bought followers are not that great. At first glance, it looks like you are popular. But, we all know that popularity contests are not always what they seem. People will read the room, and it will soon become evident that no one is interested.
  • Do I want to make an announcement to the whole room OR have a few brief, poignant conversations with a few of those that have decided to show up? Think about what would grow deeper connections at this moment, keeping each individual connected. Sometimes that is sending a private direct message on Instagram to a new follower. “Thank you for following!” or share a post about the most recent charity your company is an advocate for supporting. Better yet, answer the most common question everyone seems to have when they call your location.
  • There are so many genuine ways to interact with followers in a personalized way that keep them as followers, keep them engaged, and eventually lead them to your store. Loyalty is built moment by moment and post by post, not all at once.

2. “I keep getting private messages in my Instagram offering to repost my content, or an account has offered to help me grow my follower count multiple times.”

Problem: The only comments you are getting are from these random accounts that seem to have thousands of followers, but they are all very obscure and odd.

Solution: Ignore and delete them. Most of those “dm us for (blank)” are scams. These scenarios should always go without saying – If someone is offering you something for free on the internet – ask ‘what’s the catch?’

3. Post Frequency:

“Our team posts every day! Sometimes 3 or 4 times a day. Why doesn’t anyone interact with our content?”

Our response: Please tell me you mean to say you are posting your stories on Facebook or Instagram. Otherwise, you are inundating your audience and crowding their news feeds. Many of them that continued to follow may have likely hidden your content to get a break. 

Or, on the other side of the spectrum – “I post maybe once a month or two, at least to let people know we have sales. But we don’t have many followers.” Usually, this is followed up with “I just don’t have the time to post that frequently.”

Problem: We get it. The world of Facebook, Instagram, Twitter, Pinterest, LinkedIn, and TikTok is becoming more layered and complex to navigate with every phone and App upgrade. No wonder there are college courses and specialized fields made for it. 

Solution: For small businesses, at the very least on most platforms, you should be sharing content four times a week. Each piece of content should have the goal of brand awareness and engagement. Note: Not just promotions or calls to action. 

Can you see the common thread?

In the Social Media world, you cannot talk at your audience or show up when it’s most convenient. Most of your audience is not ready to buy. The goal of your social platforms is that when they are ready to buy, your brand is at the top of their minds. There is a lot to know, much to learn (always), consistently so much to do. 

If you see these 3 common social media issues and say “that’s me!” or you are doing your best to conquer these mountains and still not seeing results – you know whom to call! We got you covered! With our broad scope of social media professionals here at The AD Leaf, we’d be delighted to serve your company through your social media platforms. Don’t have them yet? We can advise you on the best ones to use and set them up for you. We can do your Facebook, Instagram, LinkedIn, Twitter, TikTok, and more!  Let’s collaborate to see your platforms, rise, come alive, and thrive! Give us a call at (321) 255-0900, or complete our contact form. 

Why Should a Business Have a Blog?

Posted on | by TAL Admin
Content Writing

When it comes to marketing, it’s often the little things that set you apart from the competition. Two companies could be dead even in their services, customer satisfaction, quality, etc., but the extras of what one might do over the other will make a viewer a client. Blogging is one of those things that can give you an edge. Why should a business have a blog? Here are a few key reasons! 

SEO

SEO is a complicated topic that involves many moving pieces, including internal and external backlinking. Having a blog on your site is an excellent way to use these backlinking tactics, all while providing something worthwhile to people viewing your site. 

Social Media 

No one wants to be sold to all the time. Having a blog that you can share on social media is an excellent way to still get your company in front of people without making them feel like you’re just a walking sales pitch. Blogs help harness the power of site traffic. 

Show Off and Tell More

A product or service description can only tell people so much. Blogs are great places to expand on your offerings in an informational way, particularly if you offer something niche or complicated. You can use the blog to talk more about ingredients, processes, quality assurance, etc., leading to a more informed buyer. You’re a thought leader in your industry! Take the time to show off a little. Your clients will love it!

Build Trust 

Many people start businesses without really knowing all that is required to make them successful. Having a great product or service simply isn’t enough in an ever-increasingly digital and competitive world. By having a blog on your site, you can show people that you’re knowledgeable in your craft and have a passion for showing it. This is especially important if you offer a high-dollar investment. You’re asking people to spend their hard-earned money with your company, so you need to be able to show them that you’re worth their trust. 

Let us help! 

Writing is not everyone’s area of expertise! It takes a good amount of time and focus on being able to put together a piece of writing that is both helpful and concise. If you’re worried your writing is missing the mark or have no idea where to start or what to talk about, reach out to The AD Leaf! We have a stellar group of content writing professionals that would love to handle your blogging for you. You can give us a call at (321) 255-0900, email info@fun-ruby-snake.65-181-111-5.cpanel.site, or quickly complete our contact form. 

Organic SEO with The AD Leaf

Why Your Business Needs Organic SEO

Posted on | by TAL Admin
Uncategorized

Search engine optimization is the most effective and cost-efficient method to understand and engage customers in key moments. Businesses owners have a lot going on at any time, which leaves them with little time to devote to their own organic SEO efforts.

Many people still do not know or understand the importance of search engine optimization. Without SEO, your business will not get the recognition it deserves from Google, Bing, or any other search engine. Here is why your business needs SEO:

Organic Traffic

Traffic from organic sources is valuable because it is targeted. You’re more likely to convert users who arrive at your site from organic search results if you can provide a solution or an answer to their question.

You get the best results from organic search traffic since it’s organic traffic that isn’t related to paid search ads. Basically, potential customers found your link on Google and clicked on it naturally without any outside interference.

When this happens, it is crucial to take note because the viewers are coming directly through the search engine rather than referral links or social media posts; they are searching for exactly what your company is offering!

User Experience

Marketers place a high value on the user experience. Almost everyone wants to rank high organically and have maximum visibility. Many do not realize, however, that optimizing the user experience is key to reaching the desired goals.

Good user experiences have become crucial to the success of a website, and Google and other search engines have learned how to interpret them.

Marketing professionals in all industries should adhere to Google’s Page Experience Update as part of its longstanding commitment to improving the customer experience.

Local SEO

The objective of local SEO is to optimize your website for a specific location in order to increase your visibility, so customers can find you quickly and easily, ultimately leading to a sale.

The goal of local optimization is to establish a means of communicating a brand’s message on a local level within specific neighborhoods, towns, cities, regions, or even states.

Long Term

A significant impact of SEO can be seen as soon as a year after taking action, and many of those measures will last for several years. Although organic SEO is something that takes time, in the long run, it is the best option for your business.

Paying for Google Ads and for leads is far more expensive than organic traffic. Paying for ads is the fastest way to see a quick turnaround, but the goal is to keep that constant flow of organic traffic that comes to your business because you have exactly what they are looking for.

Contact Us

The AD Leaf specializes in many different marketing services like social media, content, SEO, and PPC. Give us a call at (321)255-0900 to start optimizing!

branding design

Properly Brand Your Business

Posted on | by TAL Admin
Marketing, Public Relations

Branding your business successfully is to perpetual be in the process of identifying, creating, and managing the cumulative assets and actions that shape the perception of your brand in all stakeholders’ minds. Branding is a perpetual process because it never stops. People, markets, and businesses are constantly changing and your brand must evolve in order to keep pace. There is a structured process to branding, one where you must first identify who and what you want to be to your stakeholders (internal and external customers), create your brand strategy to position yourself accordingly, and then constantly manage everything that influences your positioning.

Your positioning must be translated into assets (e.g., visual identity, content, products, ads) and actions (e.g., services, customer support, human relations, experiences) that project it into your stakeholders’ minds, slowly building up that perception.

“Brands are essentially patterns of familiarity, meaning, fondness, and reassurance that exists in the minds of people.” – Tom Goodwin.

When it comes to branding your business, there are a few key things you need to keep in mind if you want to be successful. First and foremost, your brand needs to be unique. It should stand out from the competition and be immediately recognizable. Secondly, your brand needs to be consistent. You need to use the same colors, fonts, and logos across all of your marketing materials. And lastly, your brand needs to be relevant. It should appeal to your target audience and reflect the values of your company.

Perception of a Brand

Also known as reputation. This is the association that an individual (customer or not) has in their mind regarding your brand. This perception is the result of the branding process or lack thereof. Branding is absolutely critical to a business because of the overall impact it makes on your company. Branding can change how people perceive your brand, it can drive new business, and increase brand value – but it can also do the opposite if done wrongly or not at all.

Creating a Brand

The first step is to create a brand strategy. This will be your foundation and will guide all of your branding decisions moving forward. Once you have your strategy in place, you can begin to create your visual identity. This includes things like your logo, color palette, and typography.

Your visual identity should be unique and reflect your brand’s personality. It should be consistent across all of your channels, from your website to your social media accounts.

Building Brand Awareness

Now that you have a strong foundation and visual identity, it’s time to start building brand awareness. There are a number of factors to keep in mind.

First and foremost, your content must be high-quality and informative. It should be shareable and relevant to your target audience. You also need to make sure you’re using the right keywords so that people can actually find your content.

Another important factor is SEO. This stands for “search engine optimization” and heavily influences how your business is found and displayed on Search Engines. Make sure to do your research and utilize relevant keywords in your titles and descriptions.

Once you have all of that taken care of, you can start promoting your content across different channels. This could include social media, email marketing, or even paid advertising. The important thing is to be consistent with your branding across all channels.

Tips and Tricks

Email

  • Create your signature.
  • Find your font.
  • Find your color.
  • Add your social branding/handles.
  • Spelling, always double-check your words. Add a quote that helps people remember you.
  • DO NOT leave “sent from my iPhone” !
  • Or “excuse errors”. Don’t make them.

Phone & Voice Settings

  • Setup your voicemail.
  • Keep your voice mail concise and consistent across your organization.
  • Don’t have a full mailbox.

Social Media

  • Create a social media policy.
  • Make sure everyone in your company is on the same page when it comes to social media.
  • Be consistent with your branding across all platforms.
  • Use hashtags, but don’t overdo it.
  • Engage with your audience.

Final Thoughts

To successfully brand your business you need to keep consistency as the foundation. You also should have a strategic communication standard, with all internal stakeholders (including employees) understanding and projecting your message to all who interact with your business, ultimately managing your company’s customer-facing communication. And wherever you choose to market or be visible, be sure that customers and potential customers know it’s YOU, whatever the format, platform, or medium.

Now that you’ve learned a little about how to brand your business, put these tips into action and see the success for yourself! With a little effort, you can create a strong and recognizable brand that will help your business grow.

The AD Leaf Marketing Firm Can Help!

Need some help to help develop and implement a successful branding effort, contact us today! Talk to one of our experts here at The AD Leaf Marketing Firm LLC.! To schedule a free consultation with our marketing teams, call us today at 321-255-0900.

how to beat the summer slump

Beat the Summer Slump Before It Starts

Posted on | by TAL Admin
Advertising, Marketing

While some businesses boom when the temperatures rise and the sunglasses come out, many find summer their slowest season. Leads lag, and calendars look empty. It may feel like April is too soon to start worrying about summer, but if you can get ahead of the summer slump before it even starts, you’ll be set for a successful season! How do you beat the summer slump? Here are a few tips to keep the season hot!

Seasonal Deals

Consider creating a seasonal coupon code or discount to entice new and returning customers. These are great for ads!

Join In

People like it when brands feel real on social media, rather than just standing behind the image of a corporation. Post updates on what summer looks like for your and/or your employees. This could be vacation pictures, employee spotlights, or other fun bits of adjacent content. 

Test New Offerings 

Your slower season is a great time to try out new service lines or products you’re looking to promote. You can use the smaller sample size to gauge whether or not you’d like to continue during your busy season. 

Reintroduce Yourself 

Reach out to past clients with an update on your business and your employees! While this can have a sales aspect, it should mainly stay informational. 

Go Where the People Are

If you know your key demographic will be spending a lot of time at the beach and less time on their phones and computers this summer, meet them there! Sponsor a beach party or set up an information table on the boardwalk, though you’ll need to check your city’s regulations. 

Don’t Pull Back

One of the biggest mistakes a business owner can make during their slower season is to pull back on advertising. By keeping up brand awareness, potential leads will be further down the sales funnel, which will allow you to finish reeling them in once they’re ready to make a purchase or signing decision. 

Marketing isn’t easy! It’s time-consuming and requires a lot of everyday work to ensure you’re keeping up with best practices. If you don’t have the time to focus on your marketing plan or simply don’t want to, The AD Leaf is happy to help with all of your digital and traditional marketing efforts. Give us a call at (321) 255-0900, complete our contact form, or go ahead and book an appointment with our Growth Team!

We’re looking forward to working with you. 

 

How do you determine the right budget for marketing?

Posted on | by TAL Admin
Advertising, Marketing

Determining the right budget for marketing your business all starts with a fundamental question. Do you view marketing as an expense or an investment? An expense is a line item on your balance sheet. Something you will probably look at with angst, and look for a way to reduce. An investment is an action and effort to realize gains. One is aligned with anxiety and the other with hope. I hope, (see what I did there?) you see your marketing budget as an investment. An investment in you, your employees, and the future of your business.

Now that we have the right perspective, let’s get started. When you are thinking about your marketing budget, it is important to keep in mind all of the potential touchpoints a customer has with your brand. These touchpoints could be online or offline and include but are not limited to:

Marketing has become very fragmented, with so many choices for the consumer to engage with. It is important to be where your target market “lives” and to be consistent with your message across all channels.

Now that we have considered some of the potential touchpoints, let’s look at some other key factors.

What are your goals?

Who is your target market?

What is your competition doing?

And, what is unique about your industry, product, or services?

All of these factors play a role in how much you should spend on marketing. As a general rule of thumb, the more established your company is, the lower percentage of revenue you need to spend on marketing (between 5-12%). Startups and early-stage companies should spend a higher percentage of gross revenue on marketing. The same can be said when introducing a new product or service line.

Once you have a good understanding of your goals, target market, and competition, you can start to develop a budget. Begin with estimating the cost of each marketing activity. These costs can include:

– Advertising

– Publicity

– Events

– Collateral (e.g., brochures, website)

A marketing budget should also include an allocation for research, whether it’s customer surveys, focus groups, or market analysis. Other considerations in developing a budget include:

– Sales goals

– Overall company objectives

– Economic conditions

As you can see, there are many factors to consider when developing a marketing budget. The most important thing is to be always ready to evaluate, adjusting for peak seasons, competition, and the appetite of the marketplace.

What are some other factors you take into account when developing a marketing budget? Connect with us and let’s discuss.

Determining the right budget for marketing can seem like a daunting task, but it doesn’t have to be. There are many factors to consider when allocating funds for marketing, let our professional marketing consultants help you plan and reach those gains.

The AD Leaf Marketing Firm Can Help!

Are you a business owner in Melbourne or anywhere else in the country? Do you want to take your marketing to the next level? Talk to one of our experts here at The AD Leaf Marketing Firm LLC.! To schedule a free consultation with our marketing teams, call us today at 321-255-0900.

4 Tips for Writing Better Content

Posted on | by TAL Admin
Uncategorized

How can you write better copy? Business professionals from every industry struggle with their writing, so you’re far from the only one asking. Even marketers struggle to write focused, compelling copy from time to time. So what is it about putting ideas to paper that trips so many people up? Let’s dig into 4 tips for writing better content.

  1. Start With a Plan

If you don’t have a plan, your writing will lack focus. Without knowing what the end goal is, it’s difficult to determine what steps need to take to reach that destination. When you sit down to write, start by outlining your main points and then filling in the supporting details.

This strategy benefits user experience in the end, especially for pages on a website. When a writer starts with a main idea and breaks it down into smaller digestible parts, the writing will also be easier to read. Great online content starts with a title (main idea) and breaks that down into smaller digestible parts (subheadings). This way, when someone goes to read that page, they can quickly navigate to the section of the page they’re looking for.

2. Focus on the Reader’s Perspective

This tip may seem obvious, but when it comes to putting our ideas down for someone else to read, we all too often write from our point of view instead of theirs. Practicing empathy in your writing and trying to put yourself in the reader’s shoes can go a long way. Here’s a mental exercise that may help. Think about your ideal reader, consumer, or audience member and not just your target audience. If you could only get the result you want if they experience the fullest extent of your product or service, what would you tell them?

Considering your audience’s pain points will not only make you a better writer by making your content more relatable, but it will also show that you can solve their problems and alleviate their concerns. And that’s what great marketing boils down to in the end.

3. Be Direct and Be Clear

Have you ever thought, “I’m not sure how to phrase this”? If you’re like most, this thought has surely crossed your mind at least once or twice. The tried and true solution to this dilemma is:

Challenge yourself with another question, “What is it that you’re trying to say?”

Say it out loud, detach yourself from the writing process for a moment and verbally summarize to yourself what the message is.

Next, write that down. It sounds simple enough, but we can get so sucked into typing out the next sentence that we give ourselves “analysis paralysis” and freeze up. Explain it to yourself or someone else, and then write that.

A common trap many writers fall into is that they try to sound “smart” by using uncommon words and phrases or some roundabout way of conveying their message. No one likes to feel confused when they’re reading; if anything, confusion will encourage them to put it down or read something else. The best writers can take complex topics and make it so anyone can understand them.

This strategy doubles as a filter for industry jargon, cliches, and passive voice, which hurt your writing and usually waste the reader’s time.

4. Proofread!

The quickest way to lose credibility with your audience is to make careless errors that make it to the final draft. The great Stephen King said, “To write is human, to edit is divine.” It can be easy to cut corners and skip the proofreading/editorial process, but the writing will always suffer for it. If you’re coming up on a deadline and are pressed for time, save time at the end for proofreading and editing.

  • Read your text and reread it
  • Read your writing out loud or ask someone else to read it over
  • Check for typos, grammatical errors, and inconsistencies (if you’re not sure about a grammatical rule or how to spell something, look it up)

Professional Content Marketing With The AD Leaf Marketing Firm

Writing important, compelling, conversion-focused content is a time investment. Research, planning, writing, and proofreading not only takes practice and years of experience to do well, but it also takes time away from you running your business and spending time with your family. Save yourself the hassle of having to do yet another thing and call 321-255-0900 or email info@fun-ruby-snake.65-181-111-5.cpanel.site and ask about our Content Marketing services.

logo design

How a Good Logo Defines Your Business

Posted on | by TAL Admin
Graphic Design

Wondering how a well-designed logo will benefit your business? Every business needs a logo to be successful, but having a professionally designed logo one will help propel your business to success. Having an established logo is worth every penny of the investment. In fact, 50% of consumers are more likely to patronize a brand with a logo that they recognize. 

Logo design is essential to branding. The logo tells it all: what your brand does, represents, and values. It shapes how people perceive you and your business, which in turn impacts their experience with the product or service that you offer them – be it through words on an advertisement or website page. Anything that has your logo on it impacts the consumer in one way or another.

When people say “not to judge a book by its cover,” they usually do anyway, and logo design is the same. The logo for your business needs to be impactful and memorable, as it sets the tone for the rest of your brand. There’s a reason people can remember logos from big brands instantly. 

An unprofessional-looking logo can also damage customer confidence, as they may question how well you will deliver on products or services rendered at their request.

So, what aspects of a logo should you consider?

Color

A brand color palette also plays an integral part in branding, as it creates a visual experience for the consumer. Think of the most iconic brands: that specific blue linked to a particular jewelry store, or yellow golden arches, a blue arrow. Those brands come to mind immediately without even having to say the name.

The color of your brand is not something to take lightly. Colors can help shape mood and subconsciously shape action. For example, blue invokes honesty, loyalty, and trustworthiness, whereas yellow relates to cheerfulness, serenity, and warmth. 

Not only is the color important, but the saturation of colors is another aspect to take into account. Saturation is how vibrant or dull a color looks. Fully saturated colors are in their purest form, rich and bright, while low saturated colors will look more gray and dull.

Your logo should be viewed on light and dark backgrounds, over pictures or video, and on your products. This is why having variations of your logo (black, white, and full color) is vastly important.

Symbol

Something as simple as an apple or the letter “f” has been turned into some of the most recognizable logos in the world. 

When creating a logo, look in the direction of simplicity. Not only will it help the consumer remember the logo better, but it is more visually appealing than a cluttered logo that looks like it has been designed with no intention in mind. Consumers will know that you are serious about your brand and them.

Type

Typography is more important than people realize. Choosing a font for your logo can be challenging but worth it in the end. It may seem tedious when a graphic designer sends logo variations with nearly identical fonts, but type plays a crucial role in overall branding.

The type should not only reflect your brand, but it should be visually appealing as well. Careful arrangement of typography ensures that your design is well-organized and makes it more engaging. Considering different aspects like font selection, color contrast between blocks and fonts, and blank space produce a better visual experience with users.

Readability is a crucial factor when choosing a type for your logo. Script, display, and gothic fonts tend to be harder to read, while serif and sans-serif fonts are easier to read.

Logo Design and Branding Assistance

A well-designed logo is a vital part of any company’s branding and marketing strategy. It can create trustworthiness with customers and help to set your business apart from the competition. If you need a new logo or want to update your old one, The AD Leaf can help. We have years of experience creating beautiful, simple logos that reflect the essence of your business. Contact us today at 321-255-0900 or email info@fun-ruby-snake.65-181-111-5.cpanel.site and ask about our Graphic Design services.

What Is Domain Authority

What Is Domain Authority & Page Authority And Why Is It Important?

Posted on | by TAL Admin
Search Engine Optimization

Have you been struggling to rank against your competitors? When it comes to Search Engine Optimization (SEO), one of the most important factors to pay attention to when trying to rank is Domain Authority & Page Authority. That is why we put together this information so that you know what factors we pay attention to for SEO! Let us show you how we can help you grow your brand organically!

What is Domain Authority?

Domain Authority (DA) is a ranking system developed by Moz to determine how likely a website is to rank in search engines like Google. According to Moz, “Domain Authority scores range from one to 100, with higher scores corresponding to greater likelihood of ranking.” While many people may think so, DA doesn’t actually play a role in Google ranking directly. It is rather an aggregate score of how well your website performs compared to the field of options on Google! This makes it more so a prediction tool on how likely you may be able to rank for certain keywords! As it is an aggregate score, it takes influence on a lot of different things to determine your rank, including page speed, keywords, & plenty of other factors! To reiterate, Google DOES NOT use Domain Authority as a means to determine your website rank! As such, it’s better to use DA as a means to examine how well your website’s performance as a comparison!

What is Page Authority

Page Authority (PA) is very similar to Domain Authority. Rather than taking the whole website into account it only determines a specific page in the website. Page Authority in a similar way to DA but it does differ in a certain way. It does not take into consideration specific on-page elements like keyword use or content optimizations. As such, much like DA, it is best used as a comparison to other pages that you are competing with. Page authority is scored on many similar things to Domain Authority, but some key factors include having high-quality content, & how frequently the page is updated. If the page hasn’t been updated in a couple of years then it is more likely to have poor rankings!

How Do I Improve My Domain/Page Authority?

If you’re looking to better improve your Domain/Page Authority then you are going to want to improve your SEO! Since they are both aggregate scores, you need to make your website & pages more competitive in Google Search Results to stand a chance against the ocean of competition! As your competitors increase their SEO and you aren’t doing the same, you’ll fall even further behind in DA! This is why it’s imperative that you are consistently improving your SEO in order to ensure that you can at least keep pace & with your current rankings! When it comes to Page Authority, there are a couple of factors that can help improve your overall score!

Need SEO or Content Writing Services?

If you’re in need of SEO services then getting in touch with the AD Leaf Marketing Firm will be the right move! If you have no experience in SEO it will be very difficult to rank in comparison to your competitors. Especially if they have a higher Domain Authority. This is why you should higher the AD Leaf to improve your SEO and content writing in order to have a higher chance of ranking for your website! The AD Leaf has the main goal of building strong synergistic marketing relationships with our clients. We will learn your goals, your mission, and what success looks like to you! Contact the AD Leaf today at 321-255-0900 to start your marketing services today!

How to Identify & Solve Customer Pain Points

Posted on | by TAL Admin
Marketing

Social media is an essential tool for thriving businesses in today’s world. You have already proved you are open to business and reachable by having active social media accounts. To help your business continue learning and growing, you will want to build genuine relationships with your clients/customers organically. Having these relationships will help you target your customer pain points. 

You might be wondering what a customer pain point is. A pain point is a specific problem that future and current customers of your business experience. By successfully targeting your customer’s pain points, you solve their problem. You must show them why they need you. General pain points include:

  • financial
  • productivity
  • process
  • support

and more.

Key Steps to Finding Customer Pain Points

  1. Utilize your social media platform – You can use your social media to ask for customer feedback. This strategy can be as simple as putting a poll on your Instagram story or creating a post that asks for feedback. Being open and honest with your audience opens the door to engagement and feedback. . Ensure that you are responding quickly to these responses to help build those relationships and keep the engagement flowing! Opening the door to more engagement from your target audience can include posting links to your blogs or posts with questions. If someone comments saying, “Thank you for this info! I just don’t know how to ___.” That is your sign to create a post, blog, or internal fix centered around the concern of your audience. 
  2. Conduct surveys- Conduct surveys with open-ended questions to get detailed answers from your customers. Send these emails to lists built through social media marketing, and let your audience know how you will use their feedback to improve your product or business. They will feel valued to give their responses! 
  3. Research– Put on your investigator hat to search your customers’ social media for pain points. This strategy can include checking their Facebook, LinkedIn, or other platforms to find their likes, dislikes, and discussions. This research can lead you to uncover a hidden pain point. 
  4. Know Your Industry– If you do not feel like digging into your customers’ social media, you can use other tools to aid your research. Regular industry-related keyword searches can be highly beneficial. Explore the “People also ask” box to see what is relevant to your search. You can also utilize “Answer The Public” to find what people recently asked about in your industry. 
  5. Utilize Technology– Live chats are a great way to connect with your customers. This helps you build rapport, gain information and insight, as well as build trust and answer any questions your customers might have.

To take the process even further, you can take a deep dive into your future customer’s path with the following steps:. 

    1. Awareness: The customer must become aware of your business through your company’s efforts to reach your target audience. 
    2. Interest: You spark your customer’s interest by pointing out you can solve their pain points such as doing their taxes, lawn care, roofing, hunger, etc. They will conduct their research about your brand by exploring your socials, website, etc. 
    3. Consideration: This could be a lead or someone inquiring about a service. Free consultations, free trials, etc., are great tools for your potential customers during this phase.  
    4. Intent: Imagine this phase is when your lead is sitting with your product or service in their shopping cart, almost to the checkout but not quite yet.
    5. Evaluation: Leads will weigh their opinions one more time before choosing your company. This step can include comparing your company with another company or service. What can you do to seal the deal?  
    6. Purchase: Your lead has decided they want your company and is now a customer! How can you get a referral? 

Here are a few questions to consider: 

  • What is your customer’s path to purchase?
  • How long is their path to buy? 
  • Can you improve their path to purchase?
  • What motivates your customer? 

Once you have taken this deep dive to learn more about your current and future customer pain points, you will see your business from a buyer’s perspective. Imagine you go to a website to submit a form, and it does not go through on their first two attempts. You would most likely look somewhere else, right? Leads and future customers must still decide for themselves, but if their path to purchase is smooth while you address solving their pain points, they will be interested throughout the journey. 

 

For more information on how you can target and improve your audiences’ pain points or better target your audience in general, please schedule a consultation with our marketing professionals at 321.255.0900, or feel free to email us at  info@fun-ruby-snake.65-181-111-5.cpanel.site.